Customer Testimonials
Picked up my new RAV 4 Hybrid today! Kevin V was incredibly helpful throughout the whole process. Vehicle came direct from the factory, Kevin kept me informed every step of the way. Everyone was very easy to work with.
Tomo was great. He made buying a car simple and pain free. He and the finance manager Rick were pleasant to work with.
I appreciated they were aware our time was valuable and to that end negotiated and concluded the purchase in a timely manner as well as respectful. They communicated during the entire process which is very important.
Jeremy the GM. Zach in finance. Micah in sales. These gentlemen were first class all the way through out the entire buying experience. I’m very happy with my new 26 rav4. I will recommend classic Toyota to anyone looking for a quality vehicle and you will always have my business.
My wife and I have both purchased RAV4s from Lissandra in the last two years. Her level of service and concern is exceptional, and having spent time in the service department with my Corolla (353,000 miles!), I can truly say that Lissandra’s level of service is part of Classic’s DNA - all through the building.
I would absolutely recommend this dealership to anyone buying a vehicle. David Wagner was our salesman, and he was excellent. Super friendly and helpful. He addressed all of our concerns and made sure we were satisfied with our purchase. He wasn’t pushy or rude at all.
Anton got me in, taken care of and on my way lickidysplit! He was pleasant, professional, efficient and effective. Happy customer. Thank you!
Great experience.salesman snd manager made for an efficient experience.
Chris A in the service dept is the best! Went above and beyond to get my warranty to cover my repairs. Thank you so much for all your help I greatly appreciate it!!
it was a very positive experience. the service person did an excellent job
Made the purchasing process very easy and quick. Nolan spent a lot of time with me because I was there for service maintenance and wasn’t planning on purchasing a vehicle that cday.
Brandon was great today! Thanks for making the experience easy.
Great service and exceptional people
Car buying experience was smooth. I negotiated, they came down, a bit.
Unfortunately the car I was looking for was pre sold. However Ryan from sales helped me by looking at other allocations and found exactly the car I was looking for at another dealership and recommended I call them! Loved how helpful and nice he was
Just bought a Toyota Tacoma from Classic. Got the exact price I asked for. The Salesman Rich Lothman was great and easy to work with.
Just bought a Toyota Tacoma from Classic. Got the exact price I asked for. The Salesman Rich Lothman was great and easy to work with.
Just bought a Toyota Tacoma from Classic. Got the exact price I asked for. The Salesman Rich Lothman was great and easy to work with.
Worked to warrenty out a battery and Nate Babbick was extremely helpful in the process. He was very responsive and great to work with. Would highly recommend doing business with him.
Bought my 4-5 car from Rich Lothman and will buy again. Great place and excellent salesman not pushy and very knowledgeable
David Wagner is an elite representative for the team at Classic Toyota in Mentor Ohio. He not only understands his job very well but also is a genuine human being. Very honest and direct. This is hands down the best car buying experience I have had, and we have bought 2 other vehicles from Classic Toyota. My recommendation is that you really take care of him, because if you don’t someone else will. Sales people are a dime a dozen but sales professionals are not. We will be in the market for another 4Runner in the next 6-12 months and ... Read More Google - Sep 30, 2026
Went to get my Tacoma serviced and had only a positive experience all around. Anton Osredkar was more than helpful and even went further to provide additional services than what I originally went in for. It's because of advisors like Anton and sales reps. like Eric Arms, I enjoy Mentor Toyota.
Had the best experience ever in the service department at Classic Toyota in Mentor yesterday. Nate Babic was so kind and saw my fear about a new noise I had in my car. He went above and beyond to help me. Although the service department was totally booked and super busy, Nate understood my urgency to make sure the car was safe. He took time to check my car and miraculously was able to fix the problem quickly. People like Nate are a pleasure to work with and make people like me loyal to this service department. Thank you!
Nolan B, Rebecca and Alex were professional and very knowledgeable about the process. I would highly recommend Classic Toyota.
I would highly recommend Classic Toyota and Ryan Gogolin. Ryan was pleasant, professional, and very knowledgeable. We did not feel pressured at all to buy anything. However, we purchased a great car. We are very happy we chose Classic Toyota.
Excellent friendly service. I highly recommend Classic Toyota in Mentor. Thank you Anton for great service.
$150 For an Oil Change when toyota Brookpark does it for $120 never taking car here again
Very helpful. Listened to my needs
Took my truck for routine 30 k mile oil change and the staff damaged the seal ring causing the oil to leak out onto my newly poured concrete driveway. Had to take off the following day to deal with repair and spent my day scrubbing concrete to get oil stains out. Staff - who waited on me actually was the assistant manager, never once apologized or acknowledged the situation they were responsible for causing. Lousy service recovery- if you want to even call it that. I am extremely disappointed and will not return nor patronize Classic Toyota. Do better!
Joel made the process as easy as possible with no high pressure in the sale.
Flawless execution this dealership should be proud to be represented by Brandon and Billy Ashmore thank them and the staff for a job well done
I absolutely hate buying vehicles from pushy dealerships, but after dealing with Lissandra and classic Toyota, they are definitely not like any other car dealers. She was very laid-back not pushy at all as we did a walk around. I seen a dent & they had it fixed before I even finished signing the papers. It was definitely worth the 2 Hour drive from Pittsburgh. I would definitely purchase from them again in the future! Thanks Lissandra for helping me find my dream truck!
I absolutely hate buying vehicles from pushy dealerships, but after dealing with Lissandra and classic Toyota, they are definitely not like any other car dealers. She was very laid-back not pushy at all as we did a walk around. I seen a dent & they had it fixed before I even finished signing the papers. It was definitely worth the 2 Hour drive from Pittsburgh. I would definitely purchase from them again in the future! Thanks Lissandra for helping me find my dream truck!
I absolutely hate buying vehicles from pushy dealerships, but after dealing with Lissandra and classic Toyota, they are definitely not like any other car dealers. She was very laid-back not pushy at all as we did a walk around. I seen a dent & they had it fixed before I even finished signing the papers. It was definitely worth the 2 Hour drive from Pittsburgh. I would definitely purchase from them again in the future! Thanks Lissandra for helping me find my dream truck!
Great experience with Nolan Bartolone. He was knowledgeable, helpful, and made the car‑purchase process fast and easy.
Great experience with Classic. My salesman Nolan was super helpful and very patient. After comparing numbers, being wishy washy and finally picking what truck I wanted, I bought a Tundra. These vehicles are a crazy price these days and to have someone just do things to help make an educated decision makes things easier. Remember, ask for Nolan!
Maria, the sales rep was great to work with, answered all my questions and even delivered the car to my house. They touched up some scratches for me and it was a good experience overall. The person in financing could have explained the extra warranty options better as he only told me about one option (the most expensive) instead of going through all the options available and letting me know there was more than 1 option to choose from. Aside from that, nice experience.
Everyone was very kind and helpful, easy to work with. I would recommend working with Rich Lothman.
Did my oil change on my 2026 tundra and they left oil all over the seat ,steering wheel and center council! Makes me wonder if he even did oil change it was nasty
Mario did a great job. Very low key, knowledgeable, and professional. Didn't overwhelm me with messages but let me know when the car I was interested in was available.
Eric Arms is professional and knowledgeable in car sales. He went over and above to help us pick out the truck that met all of our needs and wants. Thank you Eric and team..
Our experience at Classic Toyota was excellent from the first time we went in to see and test drive a Camry to when we purchased the car and drove it off the lot.
We had researched Toyota Camry hybrids, had used Classic in the past, but more importantly had a competent, friendly, professional experience with our sales consultant, Lissadra Mikolajski. She was able to answer all of our questions and quite obviously knew her product and was proud of her dealership. She communicated with us in a timely fashion and was up front about the time it would take to ... Read More DealerRater - Aug 7, 2026
Our salesman Ken Vencill, was informed, professional, patient and friendly. The experience went smoothly with no pressure pitches. This dealership was the best I have experienced in 57 years of car buying.
Smooth transaction with the lease of my truck and the staff was polite and professional. Thank you to Rebecca, Joel and Billy. Great Job!
Our Rav 4 would not start (clicked like a bad starter) and when I called the dealership they suggested jumping the battery which I did not know how to do so they sent two employees to my home (less than 10 minutes away). The car started immediately and all the messages and flashing dash lights were related to the dead battery. I drove it to the dealer and in two hours I was back home with a perfectly functioning car. I am 85 years old and the Classic dealership is a blesssing.
Mama got a new whip! Wonderful experience with Classic as always. Sad to say goodbye to the rose gold from Classic Chevy many years ago, but excited to say hello to 3rd row seating!
I got a used (almost new/160 miles on it) 2026 Toyota Sienna XLE a few weeks ago. The vehicle was in great condition and continues to run flawlessly. The price was very good given the high demand and lack of availability of this vehicle. My experience with the staff was great and I was very satisfied with the experience. I have used their service department for a couple of years now and am equally satisfied with that service too.
This 1 star is for your garbage service department. Waited 20 minutes to not even be greeted or asked if I needed any help with anything. 5 people in the office suddenly disappear with more service reps walking in and out. One logged into his computer, looked at me, never greeted me or said anything. Another played on his computer for 5 minutes after finishing with a customer, but didn't really accomplish anything. It's pretty sad that I purchased 2 of my Toyotas from y'all, but can't get proper service for them. I'll be shopping at other Toyota dealers from ... Read More Google - Jul 16, 2026
I have never had such great service. This place will go above and beyond for you. I purchased a used 2023 Corolla which had been having intermittent battery issues since purchasing. They travelled over 2 hours to replace the battery for me. Service this exceptional deserves to be recognized. They were friendly, kind, respectful and made real effort to satisfy my needs and stand behind their product. I couldn't have asked for a better sales experience and post sale experience. Thank you to the team at Mentor Toyota.
Went in for a recall on my 2013 Toyota Corolla that I did not purchase from them. They did the recall gave me a complimentary inspection, told me a few things they saw that would need my attention and gave me a quote if I wanted them to fix it. Chris handled my experience today and he was wonderful to work with! Fantastic customer service!
Gave me a great deal. Salesperson was most helpful as was the gentleman in the finance office
I had an outstanding experience purchasing my vehicle at Classic. Sales consultant Evany was excellent. He was very responsive and answered all the questions that made the process smooth and stress-free as possible.
Low pressure salesperson and efficient sale process. The whole purchasing process was easy and efficient.
Worst experience I've had at a car dealership. Every step of the way has been manipulative and misleading. No transparency on anything until they already have your money. Undisclosed body issues and then give you a crazy run around to get it taken care of. Get the car back again and the job is still done incorrectly. Not to mention, wrong information, after wrong information and people acting like they didn't point you in the wrong direction. Was told to bring the car back to their shop just to be sent away because they don't do their ... Read More Google - Jun 30, 2026
Damage was caused to my hood during service for several recalls. Still haven't heard back from the service manager who was supposed to review surveillance video. It looks like a tool was dropped on the hood leaving a deep gouge down to the metal. There's no way a worker could have caused this amount of noticeable damage without realizing it. My wife noticed it as soon as she returned home with the car and called right away. Still waiting for them to call and resolve the matter.
Everyone we delt with was up front and transparent with the entire process. The used Tacoma we purchased was in great condition and looked almost brand new. An excellent experience all around!
We had an excellent experience purchasing our car from Classic Toyota Mentor, Ohio. Mario Zlataric made the entire process easy and enjoyable. His professional communication and consistent follow‑up were outstanding. We truly appreciate his support, and when we’re ready for our next vehicle, we will certainly return to Classic Toyota.
I had a very wonderful experience with classic Toyota and my salesman tomo was very professional efficient and kept all of his commitments to me
great service department, treats out of town guests the same as your regular local customers. friendly staff & very clean establishment.
Toyota is a excellent place to bring your car for service
Overall one of the nicest experiences in buying a car and last time I bought one was16 years ago. Sales Consultant, Micah Imeli was professional and courteous. Came hoping to see a couple cars that appeared on the website which were already sold, but he found and we bought another car that had come in on the lot of the make and model with low milage that I was looking for. Am very pleased with my purchase which included trade in at just the right price & monthly payment in my budget also. Am glad to recommend him.
Check up good to go!
Even with a frustrating lack of inventory, Kevin V. came through and found me a perfect 2026 Highlander Hybrid. The car was so immaculate I felt like it was fresh out of the factory wrapper. Congratulations to the team and specifically Kevin for making this happen and creating a fantastic experience. This was a repeat visit for me after getting a Lexus for my mother from Classic last year. Thank you so much! Abi
I have been taking my Highlander for service at Toyota for almost 10yrs. I took in my highlander for service and let my advisor Angie Rodriguez about my concerns, they found the issue and got it fixed as soon as they could after back to back issues. My advisor Angie was so nice and helpful and understanding, she helped me out so much i could not thank her enough! Overall great service at Classic Toyota.
Straight trash. Went in for a simple oil change. Stood at the service counter for 10 minutes before even being acknowledged. Waited about 2 hours for the oil change. They did not reset my maintenance notification on the dash, they did not give me a windshield sticker. They asked if I wanted a car wash, said sure, did not get a car wash. Avoid this one there are other Toyota dealerships around.
I love to come to Classic Toyota for my vehicle maintenance service. However, I was disappointed in my last experience. I was overcharged for changing AWD 75W-85 GL-5 gear oil. The actual oil price was between $30-$50. I had to pay close to $500.
I bought a new suv and Rich gave me timely and excellent assistance in that effort! I am grateful for all his timely work!
I have purchased several brand new cars through this dealership and this had to have been one of the better experiences. Evany was fantastic through the whole process start to finish as well as the finance manager who treated us like family instead of another payday. Great vehicle and great experience!
It was a smooth process and the employees that I encountered were very knowledgeable David was great and got everything done right and Billy handled the financing perfectly thanks for a great team
1) Signed up for an oil change and basic inspection. When I arrived, they told me there were three recalls, and I was going to have to wait about four hours. Would be nice if their scheduling let you know that. 2) I went into significant detail to the service advisor about a noise coming from the front of the truck. After waiting hours for service, he said he didn't know anything about that. Actually it's worse than that, because he said IF I had told him, he would have noted it; in other words, he tried shifting the blame ... Read More Google - Apr 23, 2026
Brandon was great to work with! Lots of patience with many questions and thoughts from us! Very friendly and efficient! Our experience with Billy and Brandon was very good!
Mario was the best! He explained everything in a clear, easy manner and was so friendly. He was great.
We drove 1.5 hours to look at a pre-owned vehicle. 3 tires were the same and the 4th tire was different. The 4th tire had a different and deeper tread than the other 3. The atmosphere there was not personable or comfortable. Not a good vibe you'd want to spend thousands of dollars that you've saved. We did not buy from them.
It was very rushed. Saleswoman was impatient and they made a major mistake with the paperwork which had to be corrected the next day. I like the car. But kind of sorry I went there. Now I’m stuck with having to use them for future service needs.
Lissandra was great to work with. She was courteous and quick to respond. Highly recommend
My salesperson Lissandra was quick and efficient with getting me the car I wanted at a good price.
Sales manager Tomo made our experience in buying a new car excellent and so smooth. He is knowledgeable, thorough, and so nice. Billy, finance manager made the paper work go so smooth and with no pressure. He was quick and efficient. Both young men were easy to talk too. Highly recommend Classic Toyota Mentor,OH., Tomo and Billy. Amazing service and care.
It was a pleasure dealing with Zac ( sales manager) and a Danny (Finance) no pressure in purchasing or add-ons Great transparency and honesty.
Initially it was great. Brittney said all the right things. I ordered the truck from NC to Nashville TN. Then i got the truck. It was filthy and had the bumper zip tied on, broken pieces and horrible attempt at hiding them. I denied the truck. Gm said he’s so sorry and he was putting something in the mail that day to make up for it.then they sold me again on a way more expensive truck, a 2023 tundra crewmax 4x4 and said were helping you out with the cost. And taking 6k off with 80k miles i was ... Read More Google - Mar 19, 2026
Lissandra is awesome. She is knowledgeable Toyota and other manufacturers. She respects your time and gets the ball rolling quick. Alex in finance is quick efficient. Thank the both of you!
Very nice people and nice waiting area for their customers to wait while they’re car is being serviced
Ren is very helpful and a great to work with. The service dept. are professional.
Nice people and good service. I hope to keep a good relationship with this dealership.
This was the best experience buying a car I have ever had. Dominic was the best salesman ever.
The only Classic Dealer that I will use. We had problems at GMC and Buick in Painesville and Madison and Ford in Madison.
Resolved my issue. Service manager was great. Gave me a loaner until my car was done.
I am very impressed with Greg Workman. I greatly appreciated his courtesy, professionalism and patience. I look forward to any future maintenance requirements relating to my Highlander and Camry. Many thanks.
They are friendly and knowledgeable. They work well with customers to get the best deal for him/her/them.
They never reset the light. I had to drive back to the dealership and have to turned off (23 miles each direction). I asked if they gave me a car wash. They said yes they didn’t!
They were friendly and prepared to service my car in advance of getting there. My car was ready when they told me it would be.
Always a pleasure to deal with! We scheduled an appointment with Anton to quickly get a tire rotate & oil change for my Daughter’s 2023 RAV4 that was purchased at Classic Toyota. She was in and out within (1) hour.