Customer Testimonials

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DealerRater Apr 1, 2021

Excellent follow up. Drove 500 miles from NC to get my truck here. Ryan Gogolin was very professional. Good experience. Everyone was very friendly and helpful

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DealerRater Mar 31, 2021

I had a great experience here. Michael was so pleasant to work with. He was helpful with making my decision on leasing. He wasn't pushy at all - I loved that! Doing the paperwork was a breeze with Brianna - she was so organized and made it completely painless. I'm glad to be back with Toyota.

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DealerRater Mar 24, 2021

The staff is always friendly and helpful. They washed my RAV4 while we were signing paperwork for my daughter and son-in-law’s new Highlander.

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DealerRater Mar 20, 2021

I was worried about buying from an out of state dealership but everything went smoothly. John Haak walked me through the transaction from start to finish and Brian Marks delivered the RAV 4 to me within the week. Couldn't be happier!!

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DealerRater Mar 15, 2021

Brian was awesome to work with. We spoke on the phone earlier in the week, so when I arrived to look it over, he already had the truck waiting for me outfront for our appointment time. I was in and out quickly, but never felt rushed. Total professional experience.

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DealerRater Mar 1, 2021

We had a pleasant and painless experience at Classic Toyota deciding on and leasing a new Highlander. This is our second Highlander and seventh or eighth Toyota. Love the cars. People were great to work with. Thanks.

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DealerRater Feb 28, 2021

Ryan was great. He got me exactly what I was looking for. I’d recommend him as your salesman. If you need a car he’s the person to go see. Extremely pleasant and helpful. Goes above and beyond. This is the 2nd car he’s helped me with.

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DealerRater Feb 12, 2021

Classic Toyota is a full service dealer that goes out of their way to please customers. I've leased Toyotas since 1985 the last thirty years through Classic. The sales representative I deal with is Mike Manning. Mike can find a car I like over the phone. The car is what I was interested in and at reasonable price. Classic Toyota is there for you.

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DealerRater Feb 7, 2021

The dealership was great!! My sales person Cory Stitt thank you, I purchased my vehicle sight unseen because of the description on the phone that Cory gave

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DealerRater Feb 2, 2021

I had a great buying experience here, everyone was super friendly and helpful. I would highly recommend this dealership for anyone looking for a car.

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DealerRater Jan 27, 2021

Everyone was a pleasure to work with. Lissandra took the time to familiarize us with the vehicle we wanted, spoke with us about our needs and was able to get us a great deal on the car! She did a great job all the way around.

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DealerRater Jan 24, 2021

Ryan was great, he got me in the ballpark of the deal I was aiming for. Will be back in the future when it’s time for a new car. Will recommend to other people.

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DealerRater Jan 13, 2021

I purchased a new RAV4 today and worked with Mike Nicholson. He was supremely patient with all my requests, changing my mind, etc. He and the entire staff were so friendly and efficient. I felt so comfortable making my purchase at Classic Toyota today! Amazing company and staff!

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DealerRater Jan 6, 2021

I went to this dealership after 30 years at Toyota on the Heights.I was located right in the middle of the two dealers. I chose Classic because it was right off of the freeway. I was satisfied with all aspects of transaction.

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DealerRater Jan 2, 2021

Mario did a good job to help find the car we wanted and got the paperwork done faster than other years when I bought a car

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DealerRater Dec 31, 2020

The entire staff here is great! They were professional ,patient and explained everything throughout the whole process. We were very comfortable and will recommend them to everyone we know! Thanks again!

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DealerRater Dec 30, 2020

Wanted an AWD small SUV. Phoned four reps at different dealers, based on dealerrater.com evaluations of each. Told each rep the same ground rules I wanted to follow: (1) inspect the vehicle and its features, (2) realistic test drive, and (3) then sit down to discuss both buy and lease options, without leaving info for any credit pulls. Specified up front that I would first evaluate and compare at least four different dealers and makes before making any decision. Based on dealerrater.com and on a personal reference, one of my four initial contacts was Mario Zlataric at Classic Toyota in Mentor, ...

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DealerRater Dec 24, 2020

Great experience working with Jake and Brianna! Jake was able to find the exact new Highlander I wanted and Brianna worked very diligently to find me the best financing rate. I also got the best trade-in amount for my older Highlander. This is the 3rd vehicle that I've purchased from Classic Toyota and I've been extremely happy with all the personnel there!

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DealerRater Dec 18, 2020

I've worked with Mike on all my car purchases and he always goes above and beyond to explain everything. He even follows up several times after I've taken possession of my car to see if I have any questions. He makes the whole experience very comfortable. I consider him a very good friend.

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DealerRater Dec 11, 2020

I hate buying cars but today was an easy pleasant experience with Rich and he went the extra mile on a few things. I went home satisfied.

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DealerRater Dec 8, 2020

Very easy smooth process making our purchase, Kyle was so good, made everything smooth and easy. Hope Classic knows what an asset he is to the Company !

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DealerRater Dec 8, 2020

This is the 7 (8?) Toyota my family has purchased. We come back to Classic each time for the professional sales staff and excellent service department.

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DealerRater Nov 27, 2020

It’s very friendly service always we go my hole family go been this dealership she’s 1999 mr. David elicia he the best for ever !!!!!!!!!

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DealerRater Oct 20, 2020

When I started thinking of a change, never considered Toyota. After doing my research, I found the car, checked into, and shortly thereafter Cole Stitt had me on my way! Excellent customer service throughout, and a great experience. Couldn't recommend more.

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DealerRater Oct 18, 2020

Overall Classic Toyota in Mentor is a dealership to deal with.Thanks Again.Keith.from selection to service.I was interested in a car that they had for sale,Derek return my call,took care of everything for me,car was by far worth the price.car was checked,cleaned,serviced& ready to go for me to purchase.

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DealerRater Oct 6, 2020

Everyone was friendly and Mario Zlataric was extremely helpful and patient. The price was competitive with other dealers in the area and the trade-in offer was fair.

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DealerRater Oct 1, 2020

I contacted Classic Toyota on line when I begin searching for a new car. ( This is not the dealership closest to my house , in fact it is 45 minutes away ). I negotiated with the Internet team for a car and a price. The price was excellent and the staff was professional from start to finish. I stepped into the dealership and left with my car in record time. This dealership knows what it is doing.

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DealerRater Oct 1, 2020

It was great working with Derek Bogart. He is very knowledgeable and he is professional. I am very happy with the car, and the deal felt fair enough. Selection was better than other dealerships. The buying process was a little too long for my tastes.

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DealerRater Sep 30, 2020

Brian worked out a great price out-the-door and worked with me to replace the tires with ones of my choice. Excellent service/sales!

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DealerRater Sep 29, 2020

Joel and Danny were A-1 to deal with! They got me in and out in a timely manner and even found me just the right colors i was looking for. Every step of the way a great experience!

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DealerRater Sep 28, 2020

DEALERSHIP WAS SAFE, ALL EMPLOYEES WERE COGNISANT OF WEARING MASKS, SALES PROCESS WAS QUICK, SIGNING LEASE DOCUMENTS WAS QUICK, AND PRICE WAS RIGHT. OVERALL, AN EXCELLENT EXPERIENCE.

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DealerRater Sep 27, 2020

Brandon was awesome!!!! He was extremely patient and kind. This was the fist time I bought a car without my husband and he helped me through. For this I will always be grateful.

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DealerRater Sep 26, 2020

Dave Jevnikar , is my guy from years of Toyota vehicle’s and still is ! I got a great deal ! Didn’t take long ! And I felt good when I left the lot ..

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DealerRater Sep 25, 2020

Brian was great to work with. He was prompt in answering questions and getting the Truck we wanted. only thing we were not too impressed with was the detailing of the Truck upon Delivery.. Not the greatest clean up Job.

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DealerRater Sep 22, 2020

My husband and I were very pleased with Brian as our salesperson. Brian is very professional,patient and took the time to answer our questions. If he did not know the answer he was honest and asked a coworker.

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DealerRater Sep 22, 2020

Ryan Gogolin was a pleasure to work with. We bought our second Rav4 from him in 2 weeks because we liked his service. He was attentive to our needs and help find the right vehicle. He also checked in after the purchase of the first vehicle to make sure we were enjoying our car.

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DealerRater Sep 17, 2020

Very pleased with the friendly, courteous, prompt service provided by salesman Brandon Vaughn. Once the vehicle was purchased he continued to assist in all operational matters.

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DealerRater Sep 13, 2020

Dealer had the exact car I was looking to get in stock. Salesman and Staff were all very friendly and helped to get the best deal possible. I have bought cars from Classic before and would do so again in the future.

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DealerRater Sep 13, 2020

Dealership employees were all friendly and courteous. The car purchase and financing were handled professionally and we were very happy with Darin and Mario. We will definitely recommend Classic Toyota to our friends.

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DealerRater Sep 12, 2020

Brian was great. He was a complete pleasure to work with extremely, and extremely professional. I would recommend him to friends and family and anyone else that is interested getting a new vehicle.

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DealerRater Sep 5, 2020

Brian Marks was a pleasure to work with. He was very friendly and knowledgeable. This was the second Sienna that I purchased from Classic. The entire process at Classic was great.

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DealerRater Sep 5, 2020

Excellent service and friendly staff! Mike was extremely helpful and really knew his stuff. Thank you so much for helping me get a really great vehicle!

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DealerRater Sep 4, 2020

Brandon Vaughn is a pleasure to deal with. He worked fast and got me the deal I needed. I LOVE my Camry. Danny handled all the paper work and made my day with his humor. Nick Sapatka checked over my car and made sure I knew all the details. I have never had a bad experience here. Great job guys, great customer service!!!

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DealerRater Sep 3, 2020

Quick and easy experience. Great team work with getting me in a car quickly and without feeling “hassled”. I will definitely be back for future purchases and car maintenance. Thanks again!

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DealerRater Aug 30, 2020

Buying this 4Runner was a very pleasant experience. Brandon was great to work with. This is the 3 rd 4Runner in a row from Classic Toyota.

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DealerRater Aug 25, 2020

Done Rose was helpful and professional. Amo from classic honda was my salesman and he picked me up from home and drove me to classic in mentor. Also danny in financing was wonderful.

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DealerRater Aug 23, 2020

I had a wonderful experience working with Mike Cunningham to purchase a used car. He was extremely knowledgeable and a fun guy to chat with.

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DealerRater Aug 23, 2020

My experience at Classic Toyota of Mentor was great as it always has been for the last 10 years. I continue to refer my friends and family to this dealership. They make buying a new Toyota a pleasant experience. Thank you Jen, Brianna, and Lisandra for your exceptional service and patience. You're the best.

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DealerRater Aug 23, 2020

Cole was awesome to work with and super nice. Easy process. Got great lease price. Best price around. Happy new 4 runner owner 😊 thank you, Classic Toyota.

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DealerRater Aug 16, 2020

My daughter and I recently leased our third vehicle from Classic Toyota of Mentor and we are extremely pleased with the quality and service we have received over the years!! We highly recommend checking them out!

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DealerRater Aug 13, 2020

This is the third lease with this dealership and they have been top notch. Jake was excellent and we really liked working with him Ryan was very welcoming. The financial officer and Jake’s Supervisor were very good at what that do

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DealerRater Aug 11, 2020

Classic Toyota of Mentor was wonderful to deal with! I felt that everyone cared so much and was outstandingly friendly! Scott was very empathetic to my situation and worked so hard to get me into the car of my dreams while never making me feel pressured. Danny was a pleasure to work with in financing making us feel at home! And we were grateful for all of Rebecca’s help as well just to name a few of staff. Definitely enjoyed my experience and definitely will recommend to friends and family. Thank you classic!

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DealerRater Aug 8, 2020

Great personality... pleasure to work with.. very knowledgeable of products. I’d return and specifically ask for Jake any day. Polite, honest and courteous. Awesome

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DealerRater Aug 8, 2020

I dealt with several individuals from sales. They bent over backwards to ensure that I received what I wanted and needed. This involved a great deal of time and research.Because there was a back up in finance the sales person gave up his free time to stay with us. I highly recommend this dealership.

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DealerRater Aug 2, 2020

During the second surge of COVID-19, it was time to replace my 13-yr old car. After extensive on-line research, I chose a Toyota Rav4 LE. There was a promotion about to expire that prompted me to venture out to the dealership right now. I was pleased to see ALL employees were properly wearing masks. I observed frequent cleaning of common areas, door knobs, etc. The floor was marked at the sales desk for chair placement social distancing. Plexiglass shields were everywhere. I used my own pen, but was offered a new pen when it came time to sign documents. I ...

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DealerRater Jul 30, 2020

Great sales team who valued us as customers. They gave us a first class experience every step of the way From initial greeting, test drive, purchase process and vehicle pickup.. Thank you!

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DealerRater Jul 24, 2020

Absolutely the best. Sales is like the friendly side of the family. Scheduled service is relaxed with a lot of time to make a appointment with coffee and fruit available while you wait.

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DealerRater Jul 16, 2020

Was Greeted right away. The person i needed was sent right away and every thing was handle as quickly as they could. The car was as clean as you could get it. And had a full tank of gas..WHOO HOO!!!

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DealerRater Jul 14, 2020

Outstanding dealership. I have dealt with Mike Manning for several years, not sure how many, but I have purchased at least 6 cars from him and will continue to do so.rs. He is fair, honest and very helpful.

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DealerRater Jul 13, 2020

Joel was very accommodating and easy to work with. No pressure sales and he helped me find the truck I wanted. I went to look on Thursday evening and everything was wrapped up by Friday afternoon. Very happy with my new vehicle.

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DealerRater Jul 10, 2020

Clean organized dealership! Follows all the rules during the pandemic. Lissandra is a professional. No pressure tactics. Was knowledgeable and friendly. She was upbeat and answered every question. Appreciate that she followed up on her day off as well.

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DealerRater Jul 3, 2020

Rich was very helpful and friendly. I have COPD so it's hard to get around in the humidity plus the pandemic. Came to house to finalize everything.

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DealerRater Jul 2, 2020

This is our first lease from Toyota and we couldn't be happier. Derek streamlined the process with minimal time spent at the dealership. He is very professional and knowledgeable about the products he leases. Rick also made our experience smooth with the finance process. We are impressed with the Toyota Highlander and Classic Toyota. We plan on returning when our lease ends. Thank you to everyone at Classic Toyota

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DealerRater Jun 18, 2020

We had a great experience buying our new truck from Classic Toyota. Our salesman was very knowledgeable and we felt confident with our purchase. We would definitely recommend David Jevnicar to our family and friends.

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DealerRater Jun 9, 2020

I like everything about Classic Toyota. I just purchased my 3rd car from them. My salesman, Brandon, was outstanding with all his help and explaining everything. The service department is great- I have been using them since 1991. Honest and personable. Actually everyone I have ever dealt with at Classic has been. Classic in general is a great dealership-the only one I have used since the mid 80's when I bought a chevy from them.

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DealerRater Jun 1, 2020

Cole was great and the manager was direct and too the point. The car was a Highlander SE CPO.that had the 160 point inspection done. The rotors were rusted but the pads new as well as calipers. Toyota breaking systems are not very good over all but these were renewed. The Remote start that should be standard on this car was not activated and I will see what has to be done to get that running. As for the deal it was done in CLASSIC style. Very busy end of the month day, everyone was hustling and running. Courteous , polite ...

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DealerRater May 31, 2020

Great sales personnel in getting the information on the RAV4Hybrid. Eventually buying the car. Getting a good value for the car., anticipating great service as well.

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DealerRater May 20, 2020

Mario is the best. Researched Tacoma models on line. Classic was very competitive. Classic clinched the lease deal. Plus, they delivered and added running boards to boot!

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DealerRater May 1, 2020

Have been going here for close to 20 years. Bought a couple vehicles here and leased four others. All of the leased vehicles were Camrys. I also bought a Tacoma truck in 2001 which I put on 216,00 miles.

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DealerRater Apr 2, 2020

Excellent dealership. Rick and Brandon are very knowledgeable and personable. Very good experience overall. This is my second purchase through this dealership and I would come here again!

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DealerRater Apr 1, 2020

We traded in a Chevy Trax for a new Toyota Tacoma SR. This is the first time we have leased a vehicle and we’re very happy with how everyone was willing to answer our questions. They made sure we were educated and received the lease terms that were appropriate for our driving needs. So far we love the Tacoma and when the lease is over we will go back to Matthew Stetka and team at Classic Toyota in Mentor to lease our next vehicle.

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DealerRater Mar 21, 2020

I just leased a new Toyota Tacoma from Classic Toyota. I had a very easy experience with all of the paperwork that had to be done. My sales mans name is John Haak. He had every thing done before hand. He went over the vehicle with me so that I understood everything. I would recommend Classic Toyota to anybody looking to buy a Toyota. Ask for John Haak.

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DealerRater Mar 20, 2020

Rich Lothman is a salesman's salesman-very professional & knowledgeable and will get the job done smoothly and as painlessly as can be when car dealing. Dealership overall is a decent place to do business, clean neat organized.

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DealerRater Mar 19, 2020

Purchased a RAV LE 2017 on March 9. Sales man Rich Lothman was very nice and worked through the process with me. He was very patient with me, like this was my first time financing a vehicle. When setting up Bluetooth on my RAV4 it was not working at the moment, but Rich went out of his way to make sure the problem got solved. Rich goes beyond for his clients and I appreciate his assistance. I’m very pleased with my purchase. ALL other staff were very friendly and helpful. Thank you for the great experience, Classic Toyota. I totally recommend ...

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DealerRater Mar 4, 2020

Matt Stetka was great. He is very friendly and super knowledgeable about the cars. He listened to what we wanted and did his best to see that we got it. Not only did I lease a vehicle at a fantastic price from him, but my father is also working with him now to purchase from him as well. I will be back in two years when my lease is up. Bravo, Matt!

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DealerRater Feb 25, 2020

Mike was very confident in his product and provided it in a manor of ease. Very knowledgeable about Toyota itself including the cars and all the numbers that went along with it. Very polite and good manors all around. As with Brianna, extremely nice , very polite and friendly. She needs a promotion.

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DealerRater Feb 22, 2020

My experience in dealings with Classic Toyota over the last several years has been excellent. Three or four car purchases and now second lease transaction, all have been very friendly and no pressure and dealing with professionals. I'll be back again to do business. Service dept equally courteous and professional!

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DealerRater Feb 21, 2020

Always a great buying experience working with Phil McGrath and Brandon Vaughan. If you aren’t buying from these guys through their internet process, you are doing it wrong!

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DealerRater Feb 3, 2020

Scott was excellent with handling the sale experience. Not happy with Toyota remote start policy at all!! Would like more information on the remote start policy.

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DealerRater Feb 2, 2020

Scott was great with handling our lease—he was patient; knowledgeable; and answered all of our questions. This was our 5th vehicle with Classic Toyota—Scott gets an A+👌

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DealerRater Jan 26, 2020

Had a wonderful experience with classic Toyota today. Eric Arms was so amazing. He answered all my questions and was so very helpful. Pleas go and see him for your next car. Thank you Eric for all thst you did to make this deal happen .

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DealerRater Jan 6, 2020

Friendly, knowledgeable and respectful staff with outstanding follow through skills. The month prior to my experience with Toyota my husband and father passed away a month apart. That being said, this was the first time I had purchased a vehicle without either one of them being with me. Joel Gazella listened to what I wanted and he was very honest about what features I should get and how to get more for my money. Joel really showed kindness and went above and beyond to explain the process and ensure I got what I wanted without being taken advantage of.

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DealerRater Jan 1, 2020

Great friendly people to deal with highly recommend Classic Toyota to anyone looking for a new or used car. Great service technicians overall a very pleasant car buying experience

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DealerRater Dec 31, 2019

Mike Manning did an outstanding job of working with me to find the best value for the price range I was looking for. With all of his years of experience, he is very professional and knowledgeable. I will work with him again when my current lease expires.

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DealerRater Dec 28, 2019

John was an Excellent sales person. John knew his product. They were Easy to work with. We are Happy with product. John made the transition an easy process.

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DealerRater Dec 23, 2019

The sales person (Eric) was great. He went out of his way to make a very pleasant experience for me and my family, If you are considering a Toyota or Honda, talk to him last and you will see what I mean.

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DealerRater Dec 3, 2019

Victoria was so knowledgeable about all the cars they had and made the experience so personable. This was my first time car shopping and she made everything so easy. She is the reason I will be going back whenever I need a new car.

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DealerRater Nov 30, 2019

Mario was very knowledgeable and helpful in my buying experience. He took the time to so me the vehicle I was interested in and I got a great deal. I would highly recommend Classic Toyota and their salesman Mario Zlataric

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DealerRater Nov 28, 2019

Victoria is a wonderful and warm-hearted sales person making sure all of our questions we’re answered either by personally answering them or by inviting other team members in knowledgeable on specific aspects of the experience making sure no stone went unturned working hard to ensure that the purchase of our new Toyota Prius was truly awesome experience. We love our new car and highly recommend Victoria.

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DealerRater Nov 26, 2019

I had a great experience. Joel was very patient and knowledgeable. He showed me all the features on the new car and helped me delete private information from my old car. I would recommend them to anyone.

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DealerRater Nov 21, 2019

the whole dealership from start to finish was very professional friendly and very fast at getting all the things done to purchase my new truck.. salesman john was awesome

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DealerRater Nov 18, 2019

Very knowledgeable about options and tech. Joel took the time to ensure I was satisfied. Finance department was somewhat pushy but overall a great experience with Joel and the team.

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DealerRater Nov 13, 2019

Mario Zlataric was great, very knowledgeable and very helpful. We had a smooth transaction and everything went well. Everybody was great at Classic Toyota of Mentor.

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DealerRater Nov 3, 2019

Our car dealer John Holschuh was very knowledgeable about the cars on the lot. Told him exactly what we wanted in a car and he knew which ones to show, didn't waste our time and he even picked us up. Very friendly as well.

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DealerRater Oct 21, 2019

THE WHOLE SALE TEAM WAS AWESOME, MIKE WAS GREAT !!. A big thanks to Dave G m . also BIG THANKS TOO MR JIM BROWN FOR STOPPING BY TOO WELCOME US TOO THE " CLASSIC FAMILY.

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DealerRater Oct 12, 2019

Great experience purchasing 2109 4Runner--Michael Nicholson, our salesman was open and honest with the whole process, especially with our trade-in and negotiations of the car. Everything was smooth from entering with a Honda CRV, and leaving with a much more attractive 2019 Toyota, thanks again

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DealerRater Sep 30, 2019

Mike did a very excellent job! Even stayed way late to make sure we got everything we needed! He was very professional and knowledgeable about everything.

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